About

Customer service excellence.

History

In 1999, Ed Wilson and a group of friends decided it was time to start offering students a choice about where they could buy their textbooks. Tired of the 2 hour line ups at the McGill bookstore, they offered students the option of purchasing their textbooks online, delivered right to their door. As the first online campus bookstore in Canada, Nuskule began serving students and delivering orders in the fall of 1999.

By 2001, they opened an office in Vancouver and began running Canada’s first online only campus bookstore for a school in Surrey, BC. Following this, they partnered with other institutions across Canada and began shipping orders to every province (and territory).

Subsequent years saw a rapid growth of online courses as enrolments grew and smaller traditional campus bookstores struggled with the influx of new students wanting an efficient way to order online. Nuskule partnered with a number of those smaller schools to help fulfill those orders and encourage the growth of online learning. Most of those schools from 15 years ago are still customers today!

By 2013, Nuskule had outgrown its second office and relocated to a warehouse across from the airport in Montreal. As daily shipping volumes had tripled and an expanded ebook catalog was offered, Nuskule began the next phase of growth.

2018 was a record year for us as we focused our attention on improving customer service and adding new products and features that made the purchasing experience easier and more efficient.

Over the last few years, Nuskule has transformed its business to accomodate the rise of ebook and courseware sales. By offering instant access codes, downloadable coursepacks and same day shipping on textbooks, we are able to instantly fulfill the variety of needs of our students.

 

Get in touch

We know that there are lots of options for your students to buy their course materials and textbooks online. Contact us to see how we can reduce the cost and increase retention by offering a custom solution (at no cost) to your educational institution.

Book a time we can talk ▸

 
 

The Team

 
 

owner/operator

Ed Wilson

Armed with his experience as an employee at the McGill bookstore, his technical passion, attention to detail and a few hundred dollars, Ed began Nuskule in a loft on Saint-Laurent Blvd in Montreal. In between dragging mail bags to the post office and breaking down pallets in the back parking lot, Ed realized that building this business would be a marathon - not a sprint. To this day, he spends each day looking at every order, dealing with each new opportunity as a way to improve his business and add fuel to this long-distance run.

 
 

VP sales / Business Development

Mike Gamble

As a seasoned business executive, joining us after careers in the manufacturing and technology sectors in Canada, the US and Mexico. Mike brings a wealth of experience, knowledge and understanding of business. He helps steer this ship towards new treasures and new opportunities. Call or email him, he loves to talk shop.


 
 

operations manager

Breanna Carpenter

Bree is ready to help out with any customer enquiries or problems. She is kind, quick and can sew a mean pair of mittens. When the book you need is out of stock, Bree will contact not only the publisher but also three other distributors to find the last copy.

Customer service

Janelle De Las Alas

Janelle has a quiet confidence and an amazing work ethic. She is deadly accurate with payments, orders and inventory and has a hidden talent as an accounting expert. Who knew?

 
 

 
 

Warehouse

Adam Waldbrook

Everything that leaves Nuskule is last touched by Adam’s magic hands. Packing 100 boxes is an after-thought for Adam as he manages deliveries, trucks and ISBN’s all in a day’s work.

 
 

 
 

Accounting

Michele Gamble

When she’s not volunteering for a local sports organization, she’s kick-boxing her way through stacks of accounting with the deadly accuracy of a Bruce-Lee-black-belt-type-ninja-accounting-expert-person-type-thing.


 
 

Accounting

Johnny “Customer Champion”

From the depths of AI comes our newest non-sentient employee, Johnny. When he’s not pumping iron and going to the virtual beach, he’s busy synchronizing all of the online data and transactions into a neat little accounting entry. When he’s happy, he’s a delight to work with. And when he is sad, he emails us to tell us why he can’t even.

 
 

INVENTORY control

Florence (Flo)

Flo keeps tabs on our inventory and operational data by monitoring our online sales and emailing us when something is amiss. Sometimes, when we’re sleeping, Flo emails us online data analytics. What’s more exciting than waking up in the morning and getting inventory alerts from your second favorite employee?